From floods to wildfires, cyberattacks to pandemics, there are countless challenges and risks to business operations—and crises aren’t always predictable or avoidable. Liveops provides you with unmatched scale and flexibility, with a dispersed workforce model that connects callers to highly skilled agents regardless of emergency location or duration. And because they work on-demand, our agents can quickly mobilize to massively scale within hours.
Keep customers safe and informed with Liveops Disaster Recovery Solutions.
Business Continuity
Maintaining business continuity and excellent care for your customers is vital when the unexpected occurs. When you are stretched thin, you don’t need the stress of onboarding new team members, managing distance learning or wondering how you manage performance. Putting the plan in place now allows your continuity plan to run seamlessly when you need to put it into action.
Secure Scalable Solutions
The built-in elasticity of the Virtual Flex model allows you to scale up or down within hours notice. No need to stress about the details, Liveops has you covered from workforce management to distance learning to managing quality and productivity. The Liveops virtual workforce transcends geography and can be at the ready to assist your customers when you need them. Our technology exceeds industry security standards so you know your customers are receiving exceptional experiences safely.
Recovery
When the dust settles, it may take time to recover from the disaster. You may find different needs arise in these situations. Liveops is proud to have supported organizations when they needed it most – from helping families connect after Hurricane Katrina, or handling calls for Red Cross donations. We’ll partner with you to help you, your business, and your customers get back on their feet.
Virtual Contact Center Capabilities
Virtual Agents →
Liveops attracts highly qualified, educated and articulate agents to credibly represent your brand to the world.
Distance Learning →
Our tailored blended approach delivers fully certified agents dedicated to keeping your customers happy and loyal to your brand.
Security & Technology →
Our industry-leading Secure Workforce Ops solution provides a comprehensive approach to security unmatched in the industry.
Quality Assurance →
Our QA team will score agent interactions to ensure your customers are receiving an amazing experience every time.
There when you – and your clients – need us most
Liveops believes in improving people’s lives. We’re passionate about customer service and the way it can brighten someone’s day or give reassurance during difficult times. We’re proud to have supported organizations that helped those in greatest need after unexpected events, and we’ll bring that drive for excellence to you, with customer service solutions that accomplish company objectives, build brand loyalty and provide business continuity.
Better agents mean better outcomes
Liveops agents aren’t like other contact center agents. We attract educated, experienced agents with the right personality and skills. Within our Virtual Flex model every Agent has an entrepreneurial spirit and is responsible for their own success, which makes them uniquely invested in your brand’s success.
Our Specialties
Want to learn more?
Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes.