The mindset of the workforce has shifted: why enterprises should care
For many in the workforce, flexibility is now seen as a requirement, not a luxury Thanks in part to the organizers of the 1886 May Day Strike, the 9-to-5...
Contact Center Industry News
Redefining Productivity in your Organization
It’s Time to Redefine What Productivity Means at Your Organization How do you measure your team’s productivity? Do you track their hours? Or do you focus on their results?...
Business Continuity – 2020 and Beyond
What Does Business Continuity Really Mean? Remember slow news days? Yeah, me neither. We live in turbulent, unpredictable times. Between wildfires, hurricanes, floods, windstorms, earthquakes, cyberattacks, and massive power...