Delivering Breakthrough Contact Center Results
LiveOps helps companies make existing call centers more flexible and highly scalable, by enabling the virtual call center model. The LiveOps On-Demand Contact Center solution combines an on-demand call center platform and applications, independent home agents, and proven best practices to deliver breakthrough call center results.
LiveOps provides unlimited flexibility by scaling on-demand to ensure that the infrastructure, bandwidth and agents needed to meet any call volume are always available. Real-time visibility allows our customers to precisely monitor the quality of every call and track performance and trends across programs, agents or distributed call centers. Increased control over crucial contact center resources, processes and metrics lets our customers quickly add, shift and deploy resources to make the most of each call.
Driving Value from Every Call
More answered calls mean more revenue opportunities. LiveOps answers more calls and has wait times significantly shorter than industry averages. In fact, our call abandonment rates are less than one percent, compared to 15 percent for traditional call centers.
In addition to answering more calls, LiveOps independent agents are more qualified, higher educated, and more motivated than agents in traditional call centers. Their high skill level combined with LiveOps powerful online technology enables us to consistently generate more revenue and take advantage of every opportunity on every call.
LiveOps averages 30 percent more revenue per campaign than other call centers for Direct Response campaigns.
With breakthrough results like this, it is no surprise that LiveOps has become the leading call center provider for the direct response industry.
Sixty to 80 percent of the largest direct response advertisers on television depend on LiveOps to handle their calls every day.
Improving Satisfaction
Your callers have a professional, personalized experience every time they speak to a LiveOps independent agent. The agents pass stringent certification exams ensuring that they have an intimate understanding of your company, its products, and its customers before they take a single call. And performance-based routing ensures that the best agents take the majority of calls.
LiveOps achieved 100% of customer satisfaction scores in the first few weeks of a consultative selling campaign.
Rapid Deployment and Scalability
The LiveOps On-Demand Contact Center is simply the fastest way to generate the most value from your call center. It enables companies of all sizes to deploy scalable and flexible call centers quickly and inexpensively with less risk. It eliminates the long deployment times, huge infrastructure investments, integration headaches, and costly support contracts associated with traditional call centers. Learn more »
LifeLock deployed the LiveOps On-Demand Call Center Platform in two weeks.
