Why You Should Consider LiveOps
If you manage a traditional brick-and-mortar call center, you likely deal with multi-vendor, on-premise systems that are rigid and make it difficult to respond quickly to business needs. At the same time, fluctuations in call volume make it challenging for you to predict staffing and scheduling requirements during critical times. Finding and retaining high quality agents isn't easy either, as most call centers are limited to agent talent within a 50-mile radius of their facility.
LiveOps helps companies break away from the complexity and constraints of traditional call center models. We provide the only complete On-Demand Contact Center solution; the largest community of highly qualified, independent, at-home agents for call center outsourcing; and proven best practices from our experience operating the largest virtual call center in the world.
Why Cloud Computing?
Cloud computing radically simplifies how you deploy, maintain, and access software, platforms, and infrastructure — because everything you need is available through the Internet as a service. Looking ahead, analysts see this as a long-running trend where all types of business services will be virtualized, enabling massive interoperability and the potential for huge cost savings. Learn more
Benefits of Using Independent, At-Home Agents
With over 20,000 experienced independent at-home agents ready and available, you are assured to have the agents you need when you need them-without paying for them when you don't. What differentiates the LiveOps community of at-home agents from other agent outsourcers are the best practices in operating a large virtual community of motivated independent contractors, combined with an on-demand call center platform that has been designed to manage a virtual distributed call center. Learn more
The Only Complete On-Demand Call Center Solution
LiveOps is the only virtual call center solution provider that delivers a complete solution including a flexible on-demand call center platform and applications, a network of over 20,000 independent, at-home agents, and proven best practices. No other vendor in the industry provides a complete solution that truly enables companies to extend their call center into a virtual call center model. Learn more
Delivering Breakthrough Results
LiveOps helps companies make existing call centers more flexible and highly scalable, by enabling the virtual call center model. The LiveOps Virtual Call Center Solution combines an on-demand call center platform and applications, independent at-home agents, and proven best practices to deliver breakthrough call center results. Learn more
