precision scheduling

Smart-Sourcing for Success: Precision Sourcing That Scales Quality, Not Cost

Smart-sourcing is not about finding more people, it is about finding the right people and paying only for what delivers value. In a remote delivery model, clients avoid...

Mastering Customer Service in Wealth Management: Seasonal Flexibility and Precision Scheduling

Every business faces fluctuations—whether it’s quarter-end financial reporting, tax season, or heightened client activity tied to market shifts. For companies managing customer interactions, these spikes can strain resources and...

The Strategic Need for Flexible Patient Support Staffing in Healthcare

In today’s healthcare landscape, delivering exceptional patient support isn’t just an operational goal—it’s a strategic imperative. Contact centers serve as a crucial extension of care, often shaping a patient’s...

How Fractional Staffing Drives Better Customer Experiences and Cost Efficiency

Customer support used to be a game of volume—more agents, longer hours, and massive overhead. But the rules have changed. Today, it’s not just about how many people you...

How to Effectively Manage Seasonal Call Center Volume and Maintain Consistent Service Quality

The holiday rush, tax season, back-to-school shopping—every industry has its peak moments when customer service demand skyrockets. But how do you keep service levels high without overstaffing during slower...

Right time flexible scheduling = better CX

How “Right Time” Schedules Translate to Enhanced Customer Experience Outcomes

Even before the mass move to working-from-home, many people were seeking jobs that would allow them to choose where, when, and how they want to work. For many people,...

Adopting Part-Time Scheduling will not Solve your Talent Problem

In today’s climate, enterprises are faced with a talent problem. They either have too much capacity for their demand, or they struggle to find the right talent profile to...

5 Reasons the workforce is changing

Things change. Fashion, technology, diets – we are surrounded by change every day of our lives. So there is no surprise that the workforce today looks different than it...

Stop outsourcing, start outsmarting

Join the brands redefining customer experience with Liveops. Empathetic agents, tech-powered delivery, and the flexibility to meet every moment. Let’s talk.

Contact

Explore flexible customer experience solutions