AI and automation

How AI shaped the holiday shopping experience for 78% of consumers The 2025 holiday rush became the first truly AI-powered shopping season, with nearly 8 in 10 (78%) shoppers...

Over the past two years, AI in customer support has changed more than ticket resolution times—it has reshaped where and how support teams operate.   As AI customer service agents take on predictable, policy-driven inquiries, organizations are shifting to remote delivery models that...

Shifting customer service from an internal team to an external partner is one of those changes that can unlock efficiency, coverage, and scale—but it can also go sideways if it’s rushed.   Customers don’t care...

Retail is moving into a stage where support needs to be fast, personal, and cost-efficient at the same time. AI in the retail industry is what makes that possible, especially when it is...

Internal live chat has become mission-critical in modern contact centers. We’re talking about the live support channel agents use during a call or case — a real-time line to AI, knowledge resources, and escalation support. Instead...

Voice is still where loyalty is won, or lost, in seconds. Yet most selection methods for voice roles rely on inconsistent interviews and gut feel.   AI-powered voice assessments...

Hiring for customer service is no longer just about resumes and reference checks. High-performing contact centers validate capability as well as credibility—which means pairing identity/background screening with automated technical...

Great companies don’t just list what they do; they lead with purpose. That’s the center of gravity at Liveops. From a garage in Fort Lauderdale, FL to supporting enterprise...

Fraud is no longer a distant risk; it’s a present reality accelerated by AI. By 2028, Gartner predicts that 1 in 4 job applicants could be fake. For marketplaces...