Welcome to the Contact Center in the Cloud
Cloud computing is no longer just a concept – and LiveOps’ extensive customer list proves it. In fact, it’s being adopted rapidly by some of the biggest and most trusted companies in the world. Why?
With cloud computing, companies can benefit from infrastructure-as-a-service, platform-as a service and software-as-a service technologies. What does this mean to you? It means that the days of long deployment cycles, huge capital investments, and costly support contracts are gone. You can access capacity and software via a standard Web browser. And it means you can rapidly generate high value from enterprise applications – with little or no up-front capital investment.
Always-on™ Availability
Built from the ground up using innovative, Web-based architecture and grid computing technology by industry leading experts from eBay, Netscape and Tellme, LiveOps has developed a highly scalable and always-on platform that leverages Web 2.0 technologies. It’s designed for a mission-critical part of the enterprise – the contact center. Learn more »
Instant Deployment and Scalability
Unlike on-premise infrastructure that often takes months to integrate and deploy, LiveOps On-Demand Contact Center Platform is in the cloud – so you can deploy it in days. At the same time, your business users can easily configure and make changes to the LiveOps On-Demand Contact Center solution — all with just a few clicks — to rapidly respond to evolving business needs. Now, your business can launch new products, media campaigns, and promotions, confident that your contact center solution is always properly configured to seamlessly handle personalized customer interactions.
Learn more »
A Proven Solution for the Enterprise
Using our proven platform, LiveOps operates the world’s largest virtual contact center, enabling 20,000 remote agents take customer calls. For companies who want to manage their own agents, we also deliver this platform as a "contact center in the cloud." The result is an enterprise-tested platform that’s trusted by over 200 companies – including some of the most respected brands worldwide. With built-in disaster recovery capabilities, always-on availability, and a highly secure architecture, the LiveOps On-Demand Contact Center Platform enables rock-solid contact center operations.
