Why Use On-Demand Call Center Technology?
Learn the differences between traditional call center software and innovative, hosted call center technology
The days of long deployment cycles, huge capital investments, and costly support contracts are gone. On-demand is simply the fastest way to generate high value from enterprise applications, and it is quickly becoming the new standard within companies today. Leveraging a modular, multi-tenant architecture and Web-based delivery model, on-demand solutions enable your organization to rapidly deploy, configure, and maintain business applications — and empower business users to take control of their software assets.
The fully integrated LiveOps On-Demand Call Center Platform and Application suite demonstrates the true value of this innovative deployment model. You gain complete visibility into all call center operations and empower your business users to control the effectiveness of their call centers by managing every call center function — on-demand, over the web, and in real time.
At the same time, you can realize the following benefits:
- Lower Up-Front Costs
- Pay Per Use
- Shorter Time to Market
- Ongoing Innovation
- Lower Training and Management Costs
- Location Independence
- Speed, Control, and Flexibility
Lower Up-Front Costs
Traditional enterprise call center software solutions require that you make significant investments in premise-based hardware, databases, middleware, and software licenses, as well as hire large IT teams to support integration, configuration, and administration. In contrast, the LiveOps' On-Demand Call Center solution is delivered via a standard Web browser — so you don't need to expend precious capital to invest in infrastructure. You simply subscribe to the LiveOps solution and get instant access to the call center software.
Pay Per Use
By providing a highly flexible, usage-based pricing model, LiveOps enables your business to scale as needed to efficiently manage the unpredictability of your customer interaction traffic. You only pay for infrastructure and capacity that are actually used — and there’s no need to commit or forecast traffic or call volume requirements in advance.
Shorter Time To Market
Unlike on-premise infrastructure that often takes months to integrate and deploy, LiveOps On-Demand Call Center Platform can be deployed in weeks. And, business users are empowered to configure and make changes to the LiveOps On-Demand Call Center solution — all with just a few clicks — enabling your call center to rapidly respond to evolving business needs. Now, your business can launch new products, media campaigns, and promotions and be confident that your call center solution can be configured to seamlessly handle personalized customer interactions.
Leverage Ongoing Innovation
With traditional, premise-based call center software, you have to wait for software updates and invest significantly in resources to upgrade hardware and software. Using LiveOps' modular, multi-tenanted, on-demand architecture, all upgrades are automatic and transparent to your business. You continuously benefit from the latest innovations at no additional risk or cost. All upgrades are 100% backwards compatible and do not require any investment or change in behavior.
Lower Training and Management Costs
Using point-and-click configuration delivered through a familiar, Web-based interface, your administrators can quickly configure the LiveOps call center software to realize its full potential. LiveOps also provides an easy to use, menu-driven interface that empowers your end users to be more responsive to customer enquiries — and enables your business to lower handle time and boost productivity.
Benefit From Location Independence
Because the LiveOps' On-Demand Platform and Applications are delivered via the Web, you can provide administrators and end users — regardless of where they are located - with full access to functionality at all times. Unlike traditional client-server call center applications that require significant investment for application maintenance and management, the LiveOps solution requires no additional investment, with users having access to all functionality, anywhere and anytime.
Speed, Control, and Flexibility
The fully integrated LiveOps On-Demand Platform and Applications give you comprehensive visibility into — and control over — your call center operations. At the same time, you can empower your agents, supervisors, and administrators to be highly productive and effective in delivering superior customer interactions.
