Call Center Outsourcing with
Workforce in the Cloud
LiveOps provides you with an integrated, full-service virtual call center that leverages a workforce in the cloud to deliver higher campaign revenue and better overall results:
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Earn up to 33% more revenue per campaign. |
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Answer more than 98.5% of leads. |
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Achieve order values that are 15-34% higher than the industry average. |
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Agent attrition less than 10% |
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How Do We Do It?
LiveOps dynamically matches the best available independent at-home agents to each call and gives you instant scalability – enabling you to handle any call volume with ease – all while using a pay-per-use model. And because our virtual call center runs on the LiveOps On-Demand Contact Center platform, every call – regardless of type – is centrally routed, managed, tracked, and rendered reportable in real time. The result is the world's most flexible and effective outsourcing solution.
How do we deliver such exceptional results for our customers? By providing:
A Performance-based Operating Model
LiveOps consistently delivers more revenue per campaign because we answer more calls, monitor agent performance in real-time and automatically route calls to the best-performing agents available. And you can instantly scale your on-demand workforce to match fluctuating call volumes. Learn more about our Performance-based Operating Model »
The Best At-Home Agents in the Industry
With an on-demand workforce made up of over 20,000 independent at-home agents, LiveOps enables flexible staffing scenarios that leverage the skills of a highly experienced and specialized pool of individuals. Learn more about our network of qualified, independent agents »
On-Demand Technology
LiveOps has spent years developing powerful, on-demand contact center technology that gives you immediate visibility into – and control over – agent performance and campaign results. Leveraging real-time insight into what’s working and what’s not, you can adjust call routing, scripts, and direct marketing activities to maximize revenue. Learn more about our on-demand contact center technology »
A Full Suite of Services
LiveOps supports all call types and specialties, including a wide range of inbound and outbound customer acquisition calls, IVR, 3rd party marketing, and specialized agent services for Spanish language and licensed insurance agents to name a few. Now you can centralize all of your outsourced campaigns with one provider for complete, real-time visibility across all campaigns. Learn more about our full suite of outsourcing services »
