LiveOps Solution for Direct Response
Direct response companies have demanding sales and conversion requirements. Regardless of the program, the objectives are the same:
- Ensure every incoming call is answered
- Accurately forecast agent staffing and scheduling
- Improve conversion rates
- Maximize campaign revenues
The LiveOps Direct Response solution helps to ensure the best campaign results for your business by giving you access to a dedicated team of experts who bring years of functional expertise in contact center operations, as well as proven direct response experience and deep technical knowledge about the LiveOps On-Demand Contact Center Platform.
Leveraging their expertise, you can:
| • | Get started quickly and successfully using proven best practices |
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| • | Identify the best independent agents to staff your particular campaigns |
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| • | Leverage a full suite of services – from inbound and outbound call handling to Spanish language, IVR/ASR and commissioned agent sales teams – to maximize revenue |
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| • | Optimize eLearning and certification processes |
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| • | Anticipate problems before they occur and head them off |
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| • | Optimize scripts and routing criteria and customize them on the fly to improve results |
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| • | Work with the LiveOps Revenue Maximization team to maximize the revenue from each call by adding appropriate, top performing, third-party offers |
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| • | Remediate issues faster |
As a result, you can potentially achieve breakthrough results, including:
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Accurately staffed campaigns to ensure the lowest call wait time, resulting in more orders taken |
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Up to 33% more revenue per campaign |
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Call abandonment rates under 1% (versus 15% in the industry) |
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Order values that are 15-34% higher than the industry average by utilizing revenue maximization strategies for upselling |
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10 to 50% additional lower outsourcing costs by applying top performing, third-party marketing offers |
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For more information about the LiveOps Direct Response Practice, please contact us.
