• Workforce
  in the Cloud
• Call Center Outsourcing
  • Call Types
  • IVR/ASR
  • Partnership Marketing
  • Specialized Services
• Industry Solutions

Call Center Outsourcing Services

The Industry’s Only Full-Service, Virtual Call Center Solution

LiveOps delivers the only full-service outsourcing solution that can meet any call center need. In addition to handling all call types, we offer on-demand access to expert services for a variety of inbound and outbound calls, Spanish language support, IVR, and commissioned independent agent sales. Our track record of delivering up to 33% more revenue per campaign tops any other call center outsourcer in the industry – which is why we routinely handle up to 80% of the calls for the top direct response programs.

How do we do it?

	We answer more calls With more than 20,000 independent at-home agents and our virtualized routing technology, you have nearly unlimited scalability, so more calls are answered and orders are taken. Only LiveOps answers 98.5 % of leads and keeps call abandonment rates under 1%.
	We handle more volume LiveOps’ dynamic staffing model adapts to the peaks and valleys of your call volume. In addition to maximizing your revenue by answering more calls, this model improves customer service and reduces hold times – and you never pay for excess capacity.
	We route each call to the right independent at-home agent for improved conversion rates LiveOps’ performance-based routing helps ensure that the best independent at-home agents take the majority of your calls. For some LiveOps outsourcing customers, we've doubled their conversion rates.
	We’re experts in cross sell/upsell With LiveOps, you gain access to some of the most experienced and skilled independent at-home agents in the industry. They’re well trained and highly motivated because of our on-demand performance model. And wherever possible, they use your products so they can engage with customers in a more personal and persuasive way.

As a full-service outsourcing solution, LiveOps handles a wide variety of call types, including:

• Customer Acquisition
• Customer Retention
• Fundraising
• Disaster Recovery
• Customer Service
• Political Outbound

We also provide complementary services such as:

• IVR/ASR Services
• Partnership Marketing
• Specialized Services