Preview Dialing Application
The LiveOps Preview Dialing application delivers click-to-dial functionality without requiring you to invest in costly infrastructure. Fully integrated with the rest of the LiveOps On-Demand Contact Center, LiveOps Preview Dialing enables you to rapidly configure and deploy outbound telemarketing, surveys, telesales or fundraising campaigns.
Preview Dialing includes comprehensive functionality for:
- Complete Campaign Management
- Compliance with Industry/FTC Standards
- Integration with Enterprise Applications
- Intelligent Outbound Dialing
- Complete Tracking and Visibility
- Call Activity Reports
- Blended Agent Support
Complete Campaign Management
Manage lists, target times or work parameters to transition agents across campaigns
Compliance with Industry/FTC Standards
Enables compliance with the Telemarketing Sales Rules (TSR) and provides support for National and State Do Not Call lists, Caller ID support, and Call Logging.
Integration with Enterprise Applications
Delivers click-to-dial and automated dialing functionality that may be integrated with CRM systems and other enterprise applications.
Intelligent Outbound Dialing Capabilities
Automatically detects answering machines, fax machines, busy tones, and more.
Complete Tracking and Visibility
Provides cradle-to-grave reporting to track progress and analyze the results of all your outbound campaigns.
Call Activity Reports
Provides pre-built reports and the ability to generate new reports for regulatory compliance.
Blended Agent Support
Improves agent productivity by blending agents across inbound and outbound campaigns.
Preview Dialing offers unrivaled flexibility and is the ideal tool for optimizing agent and contact center productivity for outbound campaigns.
| “ We had ample resources to meet the spike triggered by the attraction's grand opening. We're already seeing a savings in overhead, as we no longer have to pay for idle time. LiveOps is helping us manage down potential idle time and overhead, which ultimately gives us better control over costs.” | |
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— George Kish Sr. Sales Exec, Good Answer More Customers » |
