Always-On Availability for the
Mission-Critical Contact Center

Because our On-Demand Contact Center Platform is mission critical for so many organizations (including our own), we've taken a unique architecture approach that uses a distributed grid of redundant hardware. This architecture dramatically reduces the probability of a single point of failure, and ensures high availability with up-time as high as 99.99% (as measured end-to-end, including calls dropped by carriers).

We also use geographically redundant data centers arranged in active-active configuration, which provides fully redundant operation centers for any disaster recovery. And finally, we've created a robust telephony backbone with over 18,000 ports and offer multi-carrier termination with redundant connectivity, which eliminates downtime that could be caused by carrier outages.

Today, we host a “contact center in the cloud” for over 200 customers. Our On-Demand Contact Center Platform has already been proven across complex mission-critical industries like financial services and insurance, as well as in high-volume industries with unpredictable, spiky call volumes such as food services. These enterprise organizations are increasing agent productivity and performance and benefiting from faster and continuous innovation by leveraging LiveOps on-demand technologies.