Stop outsourcing and start outsmarting with Liveops

Omni Interactions vs. Liveops: which model scales smarter?

When you partner with Omni Interactions, you’re getting fast coverage at a low cost — but you’re also buying the limitations of that model. Smaller-scale networks can struggle with complex programs or regulated work. Speed-first onboarding can put unprepared voices on high-stakes interactions. And “we’ll fill your seats” is not the same thing as long-term partnership, performance visibility, or brand protection. Also, Omni also does not position a dedicated agent experience function to support and coach talent on your program.

At Liveops, we’re built for more than coverage. Our distributed network is sourced for industry fit, certified around your brand voice, and supported by a consultative team that stays engaged after go-live. We also have a dedicated agent experience team focused on supporting agents so that they’re prepared, confident, and consistent. You get transparency into performance, surge-ready scalability across U.S., nearshore, and offshore delivery, and experienced professionals who can handle sensitive, high-value conversations — not just simple intake.

25 years

in business

1000%+

flexibility

25%+

cost savings

Liveops vs. Omni Interactions

Omni Interactions positions itself as a modern gig workforce built for fast coverage and lower cost. That speed can work for straightforward call types and short-term surges. But providers built entirely around “staffing on demand” come with tradeoffs. The focus is filling seats quickly, not building long-term partnership. They’re not widely known for deep brand alignment, compliance-heavy support, or large-scale coverage in complex, high-value programs.

Liveops is built for brands that care about what customers actually experience. You get sourcing aligned to your industry and voice, certification built around your brand, and experienced professionals ready for regulated, high-stakes conversations. You get transparent performance insight, precision scheduling for critical windows, and an operating model that feels like an extension of your team — not just a labor pool.

Features

Omni Interactions

Transparent, consultative partnership

Brand-ready support for regulated or high-value conversations

Industry-aligned sourcing and certification

Data visibility and performance insights

Agent experience team to support talent

Strong global delivery

AI + automation for efficiency

The Liveops Advantage

Four ways Liveops delivers smarter results

Enterprise-scale surge capacity

Transparent partnership and performance insight

Brand-ready support for high stakes work

Strong global delivery (U.S., nearshore, offshore)

Digital Whitepaper

In-house, traditional BPO, or flexible outsourcing: what’s right for you?

What our clients say

Liveops has remained flexible to meet our needs, whether supporting a group of 15 or over 300. They have proven to be a responsive, flexible, and quality business partner over this time.

VP of Operations, Insurance Client

Their pay-for-productive-time model allows us to align cost with value delivered. It’s efficient, scalable, and performance-driven.

Chief Operating Officer, Healthcare Client

Liveops fits seamlessly into our business operations. We treat them like another center in our network, and they deliver with the same cadence and performance expectations.

CX Program Leader, Retail Client

Why settle for Omni Interactions’ limited labor model?

Omni Interactions focuses on fast coverage at lower cost. That works for simple, low-risk queues. Liveops is built for more. You get a consultative partner, industry-aligned sourcing, and professionals prepared for regulated, high-value conversations. You get scale across the U.S., nearshore, and offshore, plus transparent performance data and a dedicated agent experience team supporting the people who represent your brand.