On-Demand CX Efficiency Calculator | Liveops
On-demand CX efficiency calculator

Compare traditional staffing to flexible, on-demand capacity

See how better demand alignment can reduce paid hours and estimated monthly cost without sacrificing service quality.

Enter your demand and assumptions

Hours required to meet service level

Enter productive hours needed by day.

Traditional staffing assumptions

Adjust the inputs used in the comparison.

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Model details
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Liveops daily hours pattern

Detailed comparison

View the detailed comparison

Traditional fixed staffingTraditional fixed staffing is shown using a weekly-average service level baseline. That can create overcoverage on some days and undercoverage on others. The Liveops flex model aligns capacity more closely to daily demand.
Liveops flex model