Energy and utilities customer support outsourcing
Resilient customer support for outage, billing, and emergency spikes
Liveops delivers energy and utilities customer support outsourcing services tailored to the needs of electric, gas, water, and renewable providers. The experienced customer service professionals within our vast global network are equipped to deliver empathetic, high-quality assistance across the full customer journey, from outage reporting and service starts to billing support, payment arrangements, and emergency communications.
- 94% CSAT
- 300%+ flexibility
- 25 years of utilities industry experience
Get your free utility customer support plan
Speak with an energy and utilities outsourcing expert to receive a personalized support strategy designed for regulatory alignment, customer satisfaction, and scalable delivery.
What our clients say
“The Liveops learning and development team has been able to create a virtual learning environment that allows part-time agents to gain the knowledge in a short amount of time to be able to take care of our customers in the best possible way.”
Keith Gindoff, Director of Vendor Management at Duke Energy
Where human-centered service meets utility-grade precision
Liveops brings deep utilities experience, regulatory alignment, and right-fit scalability to every interaction, delivering measurable outcomes for residential and business customers.
Trusted residential and business customer support
From outage intake and status updates to start, stop, and transfer of service, billing questions, payment plans, and energy program enrollment, agents within our network meet customers where they are across voice, chat, email, and SMS.
Secure and compliant by design
Every interaction aligns with utility protocols and data safeguards, supported by controls that reflect PCI DSS for payments, PII protection, and awareness of utility standards and state commission requirements.
Precision scheduling
Real-time precision scheduling ensures support is available exactly when it is needed, prime time, after hours, weekends, during storm seasons, and throughout unexpected spikes.
A network built for energy and utilities
Professionals within our network opt into utility programs that match their experience, including outage triage, AMI and portal troubleshooting, CIS navigation, and high-empathy billing support.
Why choose Liveops over alternatives
Features
In-house
Competitors
Utility program-certified professionals
Outage and storm-event surge support
30-minute precison scheduling
Nearshore, offshore, and domestic reach
Compliance-first operations and QA
Support tailored to every utility model
From investor-owned and municipal utilities to cooperatives and retail energy providers, Liveops meets program needs with certified talent that scales quickly and maintains brand and regulatory standards. Typical engagements include outage reporting and status updates, start and stop service, billing and payment assistance, payment plan setup, digital portal and AMI troubleshooting, energy efficiency and demand response enrollment, and small-balance collections within scope.
Compliance-first support across the customer journey
The skilled agents within our network help protect sensitive data and uphold your energy and utility company’s security posture through secure remote work controls, audit-ready processes, and alignment with enterprise frameworks. Whether supporting high-volume storm communications, public safety messages, or payment processing, every customer interaction is designed to maintain trust and deliver outcomes without compromising compliance.
Ready to strengthen the utility customer experience
Let’s build a support model that aligns with your goals, protects customer data, and delivers a better experience during blue-sky days and storm events.
- Free consultation: Speak with one of our utilities outsourcing specialists
- Custom strategy: Receive a tailored customer support plan
- No commitment: Explore your options with zero obligation
Get started today
Submit your request and we’ll deliver a personalized support roadmap.
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