Maximize Revenue for Every Call
Successful upselling is a capability critical to the success of customer acquisition calls. Upsells are often the critical variable in making programs profitable. At the same time, upsells require special sales skills and understanding that are coveted in the marketplace. They require a solid understanding of your customers and the ability to reach them effectively at the right time with the right message. LiveOps delivers on all fronts with comprehensive analytics, highly skilled agents, and on-demand tools and technology that get the most out of every call.
In addition, LiveOps Revenue Maximization team is also available to source and optimize third-party marketing offers that match your goals. The incremental revenue from these offers can offset our clients' telemarketing expenses by 10-100%. The offers have broad market appeal and can be tailored to a client’s brand. LiveOps independent agents read these offers millions of times per year and have the highest conversion rate and quality scores.
For all upsell sales, LiveOps combines the most flexible on-demand technology, the most experienced and motivated certified agents, and the best practices to successfully deliver the right offer to the right caller to take advantage of every revenue-generating opportunity.
- Analysis of core demographics helps identify new audiences for your programs and the best potential offers.
- Powerful reporting and analytics quickly identify the root cause of success or failure across selected call centers, agents, scripts, offers and other program-specific criteria.
- Transfer upsell calls can be instantly connected to certified LiveOps agents from anywhere.
- Testing and optimizing scripts for each call type and customer segment improves close rates.
- Real-time call monitoring and agent feedback tools enable scripts and offers to be tested and modified on the fly.
Make the Most of Every Opportunity
LiveOps' agent community can help you reach out and deliver new offers to existing customers and create new opportunities with potential customers. The LiveOps independent agents can proactively follow up with new customers to offer them custom-tailored products and services, and also conduct satisfaction surveys that help you better understand your customers and target your offers. These agents can also breathe new life into lost opportunities by following up with offers tailored to eliminate barriers, overcome objections and close the sale.
