Disaster Relief Communications
Emergency situations such as natural disasters require immediate action. Organizations need to coordinate resources, victims need to locate assistance, and families need to be reunited. LiveOps is uniquely suited to be your first responder.
Rapid Mobilization
Only LiveOps can launch a large-scale disaster recovery call center in a matter of hours. Our unique combination of highly qualified home agents and on-demand technology means that communications providers, government agencies, and relief organizations can trust LiveOps to rapidly mobilize a large team of independent agents to assist with call center operations.
When Hurricane Katrina hit the Gulf Coast of the U.S. in 2005, a toll-free communications center was urgently needed to put victims in touch with their families. Every other outsourcer that was approached to provide communications services declined to take on the project, saying they could not mobilize agents fast enough. Not LiveOps.
Within 3 hours, LiveOps launched a call center with over 300 independent agents ready to help reunite victims of Hurricane Katrina with their family members.
Guaranteed Coverage
It is impossible to predict when a disaster will hit. Your first responder must be ready with the bandwidth, infrastructure, and agents you need, when you need them. LiveOps responds in real-time to unexpected spikes in service levels with increased agents and unlimited infrastructure bandwidth, providing powerful call-center functionality to ensure you can get the right information to the right people, when they need it. LiveOps delivers:
- Unlimited scalability enables the ability to handle high call volumes and unpredictable spikes.
- Redundant, geographically distributed data centers, ensure LiveOps will be up and ready to serve during an emergency.
- Customizable, rules-based call routing ensures every call is handled quickly and by the right agents.
- Transparent, customizable call routing maintains continuity.
- Interactive Voice Response (IVR) system streamlines call routing and processing.
Fast and Reliable
- Having access to a community of independent agents spread throughout the U.S. eliminates the need to keep disaster-recovery call agents on staff or to recruit agents during an emergency.
- Agents are distributed nationally, ensuring that disaster-related service outages won't impact disaster recovery calls.
- Pre-screening and certification ensures agents are prepared well in advance.
- Calls are only routed to agents that opt in to participate.
- Real-time workforce management tools, including agent alerts allow real-time staffing during an emergency.
- One hundred percent call recording ensures accountability.
