LiveOps was a Gold Sponsor at 2009 Dreamforce, the premier cloud computing conference. We were delighted to have a distinguished industry analyst and three customers talking about benefits the LiveOps Contact Center in the Cloud has been delivering.

Salesforce.com's Krista Anderson SVP Global Customer Service talked about how they have been able to get an integrated view of all the calls and associated metrics for all their global support centers, including their two outsourcing partners. Salesforce.com has already reduced 2 min per call on 20-30% of their calls as a result of using LiveOps.

Jack Sands CEO of Vforce a division of AAA Ohio raved about the reliability and mission critical availability of LiveOps. Vforce has been able to improve agent productivity by 20% as a result of using LiveOps with no down time, tight integration with Salesforce Call Center where both call data and customer data is easily accessible by agents through Salesforce Call Center.

Expert Planet CEO, Steve Sibulkin also talked about how Expert planet has helped their clients increase customer wallet share and extend the lifetime value of their customers, through the tightly integrated solution from LiveOps and Salesforce Service Cloud. They manage a virtual call center of 150 agents using the LiveOps Contact Center Platform.

Sheila McGee-Smith highlighted that moving contact centers to the cloud can be done all at once or in an integrated way with the existing systems that call centers currently have.

LiveOps also powered the impressive Call Center in the middle of the Dreamforce Exhibit hall, with call routing and CTI capabilities. See videos and images of the call activities going on.

• Videos & Pictures
• Case Studies & Demo
• Contact Us

	Learn how salesforce.com has used the Service Cloud to create a virtual contact center with agents across five continents. Watch Video »
	Find out how salesforce.com, AAA Ohio and Expert Planet are running highly efficient contact centers with Contact Center in the Cloud platform from LiveOps and the Service Cloud from salesforce.com. Watch Video »
	The Live Call Center at Dreamforce was one of the key highlights of the exhibition hall, where 19,000 people visited Cloud Computing technologies from various vendors. LiveOps is proud to power the call routing and CTI capabilities to the Dreamforce Call Center. Watch Video » View Photos »

Learn more about the LiveOps integration with salesforce.com and why salesforce.com chose LiveOps for their own global customer support centers.

	Case Study: salesforce.com Using LiveOps Contact Center in the Cloud to Run Global Customer Support Download Now »
	Case Study: VForce/AAA Ohio Improving Agent Productivity and Boosting AAA Membership Renewals Using the LiveOps On-Demand Contact Center Platform Download Now »
	salesforce.com Integration Demo Learn how the LiveOps virtual call center integration with salesforce.com provides in-bound and out-bound telephony management, call routing, agent availability, CTI screen pop and call control for use with Salesforce CRM. Watch Now »

If you'd like to learn more about how about the LiveOps integration with salesforce.com, please complete the following form and a LiveOps representative will contact you.

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