LiveOps and ListenUP Espanol Announce Partnership to Offer Spanish-Language Call Center Services
Palo Alto, CA, October 1, 2007 - LiveOps, Inc. and ListenUP Espanol today announced a partnership to offer the highest quality Spanish-speaking teleservices solution. Through the partnership, ListenUP Espanol will leverage LiveOps' leading Software as a Service (SaaS) platform to route calls and manage its Mexico-based call centers. In turn, ListenUP will provide LiveOps with high quality sales agents who can provide Spanish speakers with service in their native language.LiveOps is the leading distributed contact center in the country with tens of thousands of agents taking calls, using the company's SaaS platform. It is the leading contact center for the direct response industry largely due to Results Based Routing, which always routes calls to the best performing agents. ListenUP Espanol is the leading Spanish speaking call center for the direct response industry.
"The Hispanic community will continue to have a significant impact on the U.S. economy as well as its culture. Serving these customers is a vital part of a total solution," says Mercedes Ellison, SVP of alliances and channels for LiveOps. "We're thrilled to be partnering with ListenUP Espanol, a call center known for having the very best Spanish-speaking sales agents in the DR industry. Their agents combined with our SaaS platform is a stellar call center solution for companies catering to the Hispanic consumer base and further extends our solution to meet all of our customers' needs."
"We're extremely pleased to be teaming up with LiveOps. ListenUP Espanol has always been focused on offering the best quality Spanish-speaking sales agents. Implementing LiveOps technology will simply make us better. Results Based Routing, call monitoring and reporting as well as superior workforce management systems are unmatched at promoting and ensuring agent performance," notes ListenUP Espanol CEO Tony Ricciardi. "The robust LiveOps platform gives us a competitive advantage and lets us serve our customers even better than we could do in the past."
About LiveOps, Inc.
LiveOps, the virtual call center company, frees businesses from the complexity and constraints of traditional call center models. LiveOps operates the world's largest virtual call center, providing the only complete solution with on-demand applications, home agents and proven best practices that deliver breakthrough results. LiveOps on-demand call center applications instantly provide an enterprise-scale virtual call center infrastructure, while its network of 20,000 experienced home agents provides unmatched customer service. LiveOps' cost effective solutions provide greater flexibility, quality, scalability and control than traditional call center technology providers. LiveOps is headquartered in Palo Alto, California. Visit us online at www.liveops.com.
