LiveOps Wins 2008 IP Contact Center Telephony Pioneer Award from Customer Interaction Solutions Magazine
Award Marks Multiple Honors for LiveOps On-Demand Call Center Platform
Santa Clara, CA, June 19, 2008 — LiveOps, the virtual call center company, today announced that Technology Marketing Corporation’s (TMC) Customer Interaction Solutions magazine has named the LiveOps On-Demand Call Center Platform as a recipient of a 2008 IP Contact Center Technology Pioneer Award. LiveOps is among the select group of winners recognized for creating a groundbreaking, successful IP contact center product or service.
"We are proud to be recognized as a leader in call center technology by one of the premier publications in the call center industry," said Maynard Webb, CEO of LiveOps. "This accomplishment is a result of our continued commitment to developing innovative call center technology that delivers flexibility, agility and breakthrough call center results to our customers."
The LiveOps On-Demand Call Center Platform is a hosted IP telephony platform that manages and deploys virtual call centers consisting of agents in heterogeneous environments, including brick-and-mortar facilities, branch offices, and home offices. LiveOps’ leading-edge VoIP technology supports callers and agents on both standard TDM networks and advanced IP networks, and includes key applications such as performance-based routing, computer telephony integration (CTI), predictive outbound dialing, workforce management and IVR. With the LiveOps On-Demand Call Center Platform, customers can leverage the advantages of enterprise-grade call center availability combined with Internet scalability without having to invest in expensive on-premise call center infrastructure.
"LiveOps has proven to our editorial team at Customer Interaction Solutions that the LiveOps On-Demand Call Center Platform is a groundbreaking IP contact center technology. It has been designed with the needs of the contact center market in mind and the scalability and flexibility of IP behind it," said Nadji Tehrani, Executive Group Publisher and Editor-in-Chief of Customer Interaction Solutions. "With technology as the key to the success of any call center, it is my pleasure to recognize LiveOps for bringing advanced, pioneering technologies to market while providing high quality and superior applications."
The IP Contact Center Technology Pioneer Award winners will be highlighted in the July, 2008 issue of Customer Interaction Solutions magazine. For more information please visit www.tmcnet.com.
LiveOps On-Demand Call Center Platform and Applications was recently recognized by Technology Marketing Corporation (TMC)’s Customer Interaction Solutions® magazine as a recipient of a 2008 CRM Excellence Award. The Ninth Annual CRM Excellence Award winners were chosen on the basis of their product or service’s ability to help extend and expand the customer relationship to become all encompassing, covering the entire enterprise and the entire lifetime of the customer. The CRM Excellence Award is based on hard data: facts and numbers demonstrating the improvements that the winner’s product has made in a client’s business.
The CRM Excellence Award winners for 2008 can be found in the May and June issues of Customer Interaction Solutions magazine.
About LiveOps, Inc.
LiveOps, the virtual call center company, frees businesses from the complexity and constraints of traditional call center models. LiveOps operates the world’s largest virtual call center, providing the only complete solution with on-demand applications, home agents and proven best practices that deliver breakthrough results. LiveOps on-demand call center applications instantly provide an enterprise-scale virtual call center infrastructure, while its network of 20,000 experienced home agents provides unmatched customer service. LiveOps' cost effective solutions provide greater flexibility, quality, scalability and control than traditional call center technology providers. LiveOps is headquartered in Santa Clara, California. www.liveops.com.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the voice of the call/contact center, CRM and teleservices industries. CIS magazine has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, Customer Interaction Solutions strives to continue to be the publication that holds the quality bar high for the industry. Please visit www.cismag.com.
About TMC
Technology Marketing Corporation (TMC) is an integrated global media company helping our clients build communities in print, in-person and online. TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified Communications, and IMS Magazine. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. TMCnet is read by nearly one million US visitors according to Quantcast* and by two to three million unique visitors each month worldwide, according to Webtrends. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, Call Center 2.0 Conference and Communications Developer Conference.
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For more information about TMC, visit www.tmcnet.com.
