About LiveOps
LiveOps provides best-in-class on-demand call center technology, as well as virtual call center services through our network of over 20,000 independent home agents, to hundreds of companies in both direct response and enterprise markets.
In the direct response market, LiveOps has gained the undisputed reputation as the best performing virtual call center, with 30% more revenue per campaign than traditional outsourcers. For the enterprise market, LiveOps helps companies transform their traditional call center into a more flexible, highly scalable, and cost-effective virtual call center model.
We provide the only complete virtual call center solution with:
- On-demand call center platform and applications
- 20,000 independent home agents
- Virtual call center best practices
The LiveOps virtual call center solution delivers breakthrough call center results, enabling our customers to achieve:
Improved Agent Quality
Access a pool of over 20,000 highly qualified agents throughout North America, versus agents located within commuting distance of a brick and mortar call center.
Increased Flexibility and Scalability
With LiveOps, you can rapidly scale up call center infrastructure when you need it and reduce it when you don’t and have the flexibility to respond quickly to business changes.
Rapid Deployment and Pay-Per-Use
Deploy a complete end-to-end call center platform in weeks versus months and pay for agents and technology only when you use them.
Reduced Agent Attrition
Leverage the LiveOps virtual agent model and high agent loyalty to lower your agent attrition rates by up to 90%.
Built from the Ground Up for Virtual Work
The LiveOps on-demand call center platform and applications was designed from the ground up to support every step in the virtual call center life cycle. As a result, call centers can rapidly scale technology and agent capacity when call volumes peak, and safely decrease capacity during off-peak hours. With the on-demand, pay-per-minute model, you’ll never have to pay for idle infrastructure.
The community of more than 20,000 highly skilled, independent home agents provides unmatched customer service and can be mobilized quickly to handle your call center calls. And because we manage the largest virtual call center in the world, we provide the best practices and strategic account management to help you achieve success with your virtual call center.
Our on-demand technology and independent home agent solutions, can be purchased together or independently giving you greater flexibility, quality, and scalability than traditional, on-premise call center technology.
Partner with the Strongest Team in the Call Center Industry
By partnering with LiveOps, you’ll work with the most dynamic team in the call center industry. We’re at the forefront of building the most advanced Internet Protocol-based call center platform with un-matched scalability and industry-leading availability. Whether it’s agent sourcing, on-boarding and certification processes, call center operations, or infrastructure technology, our expert team focuses on real-world solutions that will save your organization valuable time and money.
The LiveOps management team includes forward-thinking executives from industry-leading software as a service (SaaS), Contact Center, Business Intelligence, and customer relationship management (CRM) companies such as eBay, Business Objects, Netscape, Salesforce.com, Siebel, and Tellme.
We have some of the best technology experts in the world – many of whom are the early innovators of the most successful companies in Silicon Valley. Always looking for ways to improve call center technology, we continue to develop groundbreaking, gold standard solutions that enable thousands of individuals to work together on a flexible, highly scaleable, on-demand platform.
