Precision Scheduling

How to Effectively Manage Seasonal Call Center Volume and Maintain Consistent Service Quality

The holiday rush, tax season, back-to-school shopping—every industry has its peak moments when customer service demand skyrockets. But how do you keep service levels high without overstaffing during slower...

Right time flexible scheduling = better CX

How “Right Time” Schedules Translate to Enhanced Customer Experience Outcomes

Even before the mass move to working-from-home, many people were seeking jobs that would allow them to choose where, when, and how they want to work. For many people,...

Adopting Part-Time Scheduling will not Solve your Talent Problem

In today’s climate, enterprises are faced with a talent problem. They either have too much capacity for their demand, or they struggle to find the right talent profile to...

5 Reasons the workforce is changing

Things change. Fashion, technology, diets – we are surrounded by change every day of our lives. So there is no surprise that the workforce today looks different than it...

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Customer service agent with headset in a home office setting, representing Liveops' flexible contact center solutions.

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